Meet your new team
The Professional Services team brings our cool products to the client. We deploy our solutions everywhere in the world and we witness our product’s impact on the field. Every day, we mix IT, business and project management; we install and configure our products as well as we train our client's teams. We are also key in making them adopt the product and generate value with it. Delivering real impact is our ultimate goal. You will learn to work with very different cultures and enjoy discovering great countries.
As Delivery Project Manager and Customer Success Manager, you will be in charge of the roll-out of one of our solutions while leading an extremely talented team. Your role will be key in the success of our roll-outs, in keeping a high client satisfaction and in the expansion of Riaktr. More concretely, you will:
be involved in all phases of the customer life cycle and be end responsible for the account from a delivery perspective
organize the deployment and continous improvment of one of our solutions for a key account
manage the relationship with multiple stakeholders, including top-executives
monitor the evolution of the deployment, follow-up budget and resources
monitor the solution's usage, demonstrate the return on investment and ensure the overall customer satisfaction
be the link between the client and the Riaktr management, sales, product and delivery teams, making sure that all stakeholders are aligned
be leading and coaching a team of bright, talented big data consultants
Up to 50% of your time will be spent at the client’s premises, however you will fully manage your agenda.
You have demonstrable experience in a project management role in IT delivery
You have a consulting background and are able to relate with clients at executive-level
You are people oriented and like to coach junior team members to reach their full potential
You are pragmatic, have good analytical capabilities and are not afraid to go into technical details if necessary
You own a Master's Degree in Engineering, Business or Computer Science
You are fluent in English and French or Dutch.