Project Manager

  • Professional Services
  • Brussels, Belgium

Project Manager

Job description

Meet your new team

The Professional Services team brings our cool products to the client. We deploy our solutions everywhere in the world and we witness our product’s impact on the field. Every day, we mix IT, business and project management; we install and configure our products as well as we train our client's teams. We are also key in making them adopt the product and generate value with it. Delivering real impact is our ultimate goal. You will learn to work with very different cultures and enjoy discovering great countries.

 

The role

As Delivery Project Manager and Customer Success Manager, you will be in charge of the roll-out of one of our solutions while leading an extremely talented team. Your role will be key in the success of our roll-outs, in keeping a high client satisfaction and in the expansion of Riaktr. More concretely, you will:

  • be involved in all phases of the customer life cycle and be end responsible for the account from a delivery perspective

  • organize the deployment and continous improvment of one of our solutions for a key account

  • manage the relationship with multiple stakeholders,  including top-executives

  • monitor the evolution of the deployment, follow-up budget and resources

  • monitor the solution's usage, demonstrate the return on investment and ensure the overall customer satisfaction

  • be the link between the client and the Riaktr management, sales, product and delivery teams, making sure that all stakeholders are aligned

  • be leading and  coaching a team of bright, talented big data consultants 

  • Up to 50% of your time will be spent at the client’s premises, however you will fully manage your agenda.

Requirements

Your must-haves

  • You have demonstrable experience in a project management role in IT delivery

  • You have a consulting background and are able to relate with clients at executive-level

  • You are people oriented and like to coach junior team members to reach their full potential

  • You are pragmatic, have good analytical capabilities and are not afraid to go into technical details if necessary

  • You own a Master's Degree in Engineering, Business or Computer Science

  • You are fluent in English and French or Dutch.